Improve your ability to anticipate customer needs and deliver it before they even ask for it.

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“Being able to act intelligently and instinctively in the moment is possible only after a long and rigorous of education and experience”
Malcolm Gladwell, Blink: The Power of Thinking Without Thinking

As an experience designer who spends a lot of time working directly with my client’s customers, I can…

When you don’t know what to write about, start with your stories.

Starting my writing journey feels like trying to get on a train in Japan during peak hour: just another body among a sea of busybodies trying to get on the ride to earn a decent living. The more great writers I come across on Medium, the more I feel myself…

University of Queensland Business, Economics & Law Faculty, ‘Jobs now and in the Future’​ Conference 2019

I was invited by the University of Queensland’s Student Employability Team to deliver a keynote to Business, Economics & Law Faculty students and graduates at the ‘Jobs now and in the Future’ Conference. It wasn’t that long ago when I was a student at UQ in the same position, hopeful…

Joey Chan

I have more questions than answers. A human experience designer obsessed with personal development, creativity & psychology.

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